PRIVACY POLICY


How does Exterior Lights UK Ltd collect your personal data?
We at Exterior Lights UK Ltd ask you for personal information when you place an order with us, use the ‘Live Chat’ service, interact with us via social media and any newsletters.

How and why do Exterior Lights UK Ltd use your personal data?
We at Exterior Lights UK Ltd want to offer you the best customer experience by tailoring products and promotions that will be of interest to you. You can control how we use your data by contacting us. Remember, we may not be able to provide some services you’ve asked for such as emailing you when a product is back in stock if you’ve denied us contact permissions.
We use your personal data to process any orders you make using our website. We may pass your details to a courier to allow us to deliver your order to you and notify you of a delivery time. You are free to opt out of us contacting you for this purpose.
We also use your personal data to protect you and our business from fraud and other illegal activities including fraudulent transactions.
We may also show you a list of items you’ve previously looked at when visiting our website in the past or based on your purchase history.
We may publish product reviews or Frequently Asked Questions (FAQ’s) based on your use of these website features.
We may also need to contact you about an order if there is a query with your address or an issue with a product you have ordered from us.

Non personally identifiable information collected automatically
We may collect information about you that is not personally identifiable. For example, the type of internet browser you are using, the computer operating system and domain name of the website from which you linked to our site.

How long will Exterior Lights UK Ltd keep your personal data?
Whenever we collect or process your personal data we’ll only keep for as long as is necessary for the purpose of which is was collected.
When no longer required your data will either be deleted or anonymised for statistical analysis and forward business planning. For example, we’ll keep your order data for the length of any warranty period associated with the products so we can process any claims if required.

Where the data is stored
All data is stored safely in a secure environment. Where data is stored in the cloud and our server platform, these companies are all compliant with GDPR and Cyber Essentials which is a framework that sets out how to address the basics and prevent the most common attacks. Cyber Essentials designed by the government is a scheme to make it easy for businesses to protect themselves and by deploying these controls organisations can defend against the most common form of cyber-attacks from the internet.
Exterior Lights UK Ltd have a secure encrypted server, cloud based hosted web platform with SSL 128-bit encryption. Sage accounts and Intuit QuickBooks Premier Desktop accounting software.
Emails via Microsoft Office 365 cloud based encrypted server hosted by a fully GDPR and Cyber Essential compliant IT service provider.

Security
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you and we comply with the requirements of the Data Protection Act 1998 and GDPR (General Data Protection Regulation) implemented 25th May 2018.


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